Returns

RETURN/EXCHANGE POLICY

We want you to love your new Flirty & Femme purchase but we know that sometimes you need to exchange an item and or maybe even return it.

If for any reason you are dissatisfied with any of our Flirty & Femme products, we will assist you with a prompt exchange or refund.

All returns/exchanges must be reported within 7 days of receiving the order.

We do not accept returns or exchanges if:

  • The item(s) have been worn or washed
  • The item(s) have been snagged or ripped 
  • The item(s) are stained or have odors (i.e. make-up, cigarette or perfume, etc)
  • The item(s) have been altered
  • The item(s) do not have the original tags on them
  • The item(s) were a Final Sale item
  • The item(s) are in any way defective from the original and salable condition
  • Or any other damages caused by the receiver
  • All returns are inspected by our Exchange/Return Department; again please note all products must be in its original condition.

 

DAMAGES

If you received a damaged item, please take a photograph of the damage and send us an e-mail as soon as possible to customercare@flirtyandfemme.com. Once we receive this notice we will contact you with a Return Authorization Number as a reference to your return request. This process must be done within 7 days of receiving the order.

In the case of exchanges due to damage, Flirty & Femme shall send your exchanged goods back at no charge, one-time (Canadian customers only). Subsequent exchanges are the responsibility of the customer. We will send you your exchanged item(s) upon receiving your package which must be received within 10 business days of the issued RA#. If exchanging for a style which is currently out of stock, we shall notify you by email or phone as to the availability of the item. 

Return Authorization Number (RA#)

Once you notify us with your return request, we will provide you with a Return Authorization Number. Please indicate this number on the return package before you ship it out. This way we will be able to process exchange/refund faster without any confusion.

Proceed as follows:

  • Pack the unworn and unwashed items with Original Receipt. We cannot exchange or refund without the original receipt and a valid RA#.
  • Please write on the receipt which items you want exchange/return
  • Clearly indicated your RA# on the outside of your package.
  • We recommend you to send your return via an insured carrier. We are not responsible for lost returns.

 

Please send your package with the complete information requested to the following address:

Exchange/Return Department
Flirty & Femme
1118 Centre Street
Unit 12
Thornhill, Ontario
L4J 7R9 Canada 

 

CANCELATION

If you wish to cancel your order, please contact us as soon as possible. If your order has already been shipped, we will not be able to cancel it. Please review your order carefully before you check out.